4Kam - Railcam

Anything related to the garden railway world that is not catered for in another board
Post Reply
Nigel B
Trainee Fireman
Trainee Fireman
Posts: 100
Joined: Sat Apr 29, 2023 7:16 pm

4Kam - Railcam

Post by Nigel B » Thu May 09, 2024 3:41 pm

Could do with some advice please. I ordered a Railcam in February which never arrived. Got a refund, ordered another in March which hasn’t arrived yet. My problem is that my emails are not being answered and I don’t know what’s happening - any help on what to do next would be greatly appreciated. Thanks
FeckHallBahn

User avatar
ge_rik
Administrator
Administrator
Posts: 6631
Joined: Sun Oct 25, 2009 10:20 pm
Location: Cheshire
Contact:

Re: 4Kam - Railcam

Post by ge_rik » Fri May 10, 2024 12:20 pm

Hi Nigel
It depends where you ordered it from and how you paid.

Rik
------------------------
Peckforton Light Railway - Blog Facebook Youtube

Nigel B
Trainee Fireman
Trainee Fireman
Posts: 100
Joined: Sat Apr 29, 2023 7:16 pm

Re: 4Kam - Railcam

Post by Nigel B » Fri May 10, 2024 6:21 pm

Direct and Visa debit
FeckHallBahn

User avatar
Lonsdaler
Driver
Driver
Posts: 1239
Joined: Tue May 20, 2014 9:50 am
Location: North Yorkshire

Re: 4Kam - Railcam

Post by Lonsdaler » Mon May 13, 2024 9:48 am

I'm confused, Railcam is a proprietary business that 'markets' live footage from railways, I can't find anything on the Internet other than references to viewing railways.
That said, if ordering online, I would use a credit card rather than debit, as credit card companies must re-imburse you if you don't receive your goods.
Phil

Sporadic Garden Railer who's inconsistencies know no bounds

My Line - https://gardenrails.org/forum/viewtopic ... 41&t=11077

Nigel B
Trainee Fireman
Trainee Fireman
Posts: 100
Joined: Sat Apr 29, 2023 7:16 pm

Re: 4Kam - Railcam

Post by Nigel B » Mon May 13, 2024 9:57 am

You're right. The company is 4Kam and the product is MC500 - Wireless Micro Video Train Camera
I had 2 PayPal transactions fail so I (foolishly) went with my debit card . I don't have a credit card; this hobby is dangerous enough as it is...
FeckHallBahn

User avatar
Lonsdaler
Driver
Driver
Posts: 1239
Joined: Tue May 20, 2014 9:50 am
Location: North Yorkshire

Re: 4Kam - Railcam

Post by Lonsdaler » Mon May 13, 2024 10:15 am

Ah. Bad news I'm afraid, it seems that the business started out as bona fide, but has become something of a nightmare. Trust Pilot reviews aren't good. https://uk.trustpilot.com/review/www.4kam.com it seems they just rebadge cheap Chinese cameras now.
Can you try your bank to see if they will pursue a refund? I know mine basically says "caveat emptor" for debit card purchases now🫣
Phil

Sporadic Garden Railer who's inconsistencies know no bounds

My Line - https://gardenrails.org/forum/viewtopic ... 41&t=11077

Nigel B
Trainee Fireman
Trainee Fireman
Posts: 100
Joined: Sat Apr 29, 2023 7:16 pm

Re: 4Kam - Railcam

Post by Nigel B » Mon May 13, 2024 11:53 am

I thought something like that had probably happened. bottom!!
FeckHallBahn

User avatar
ge_rik
Administrator
Administrator
Posts: 6631
Joined: Sun Oct 25, 2009 10:20 pm
Location: Cheshire
Contact:

Re: 4Kam - Railcam

Post by ge_rik » Mon May 13, 2024 3:11 pm

Sorry to hear about your bad experience, Nigel. I see you've left feedback on Trust pilot to warn off others. I don't think I've come across such a large clutch of negative reviews.

I bought a very cheap (c£10) video camera on eBay quite a few years ago and it was fine for filming onboard videos. Since then I've bought a more expensive (c£30) action camera (a sort of GoPro rip off) and it's really good. It shoots on HD and you can set it to record various formats. Might be worthwhile browsing eBay to see what's currently on offer.

Rik
------------------------
Peckforton Light Railway - Blog Facebook Youtube

User avatar
ge_rik
Administrator
Administrator
Posts: 6631
Joined: Sun Oct 25, 2009 10:20 pm
Location: Cheshire
Contact:

Re: 4Kam - Railcam

Post by ge_rik » Mon May 13, 2024 3:20 pm

Hi Nigel. This looks very much like the one I bought - but now around half the price.

https://www.ebay.co.uk/itm/315000348713

Rik
------------------------
Peckforton Light Railway - Blog Facebook Youtube

User avatar
FWLR
Driver
Driver
Posts: 4320
Joined: Sat Aug 05, 2017 9:45 am
Location: Preston, Lancashire, UK

Re: 4Kam - Railcam

Post by FWLR » Wed May 15, 2024 8:36 am

Thats what I have Rik, well something similar and it produces excellent videos for the money. :thumbright:

Well worth getting Nigel.. :thumbright: :thumbright:

Post Reply

Who is online

Users browsing this forum: No registered users and 0 guests