Contacting Tuxcraft

pauly · Post by **pauly** » Tue Mar 01, 2011 6:20 pm

Can some help me here because Iv been trying to contect Tuxcraft all week and havent had any sucess, have they all died or something?

Sir Clothem Cap · Post by **Sir Clothem Cap** » Tue Mar 01, 2011 6:28 pm

have you tried the text way?

A New Way to Order

You can Now Text Your Order or enquiry to 07701406543

Please include your name and contact info and we will get back to you.

its half term in some parts of the country they may be on holiday!

Narrow Minded · Post by **Narrow Minded** » Tue Mar 01, 2011 7:54 pm

Hiya Pauly - you can also go through eBay

He trades as dogs_dusty and sells 16mm association clothing and his concrete buildings listed as "Buy It Now"s. Search under sm32 or 16mm on Trains/Railway Models

MRail · Post by **MRail** » Tue Mar 01, 2011 8:07 pm

[quote="Narrow Minded:49251"]
He trades as dogs_dusty and sells 16mm association clothing
[/quote]

They dropped the 16mm clothing quite a while ago.
How do I know???

Narrow Minded · Post by **Narrow Minded** » Tue Mar 01, 2011 8:11 pm

MRail:49253 wrote:
Narrow Minded:49251 wrote: He trades as dogs_dusty and sells 16mm association clothing
They dropped the 16mm clothing quite a while ago.
How do I know???

http://cgi.ebay.co.uk/GARDEN-RAILWAY-16 ... 45f8f4024d

laalratty · Post by **laalratty** » Tue Mar 01, 2011 8:28 pm

Your not the only one who has has trouble, somebody on the 16mm e-group posted a message about trying to get through to them, their answerphone box is full and emails arn't being replied to. Sounds a bit dodgy to me, I'm not sure if other traders fill their answerphones when they go on holiday

MRail · Post by **MRail** » Tue Mar 01, 2011 8:52 pm

[quote="Narrow Minded:49257"]

[url]http://cgi.ebay.co.uk/GARDEN-RAILWAY-16 ... 45f8f4024d[/url][/quote]

Yes - these appear occasionally, one item at a time.
My direct order a year or so ago was cancelled with the explanation they were no longer stockists.
The 16mm Assoc now advertises Wellbeck in SMT. Min order 12 items!

Narrow Minded · Post by **Narrow Minded** » Tue Mar 01, 2011 9:06 pm

MRail:49267 wrote:
Narrow Minded:49257 wrote:
http://cgi.ebay.co.uk/GARDEN-RAILWAY-16 ... 45f8f4024d
Yes - these appear occasionally, one item at a time.
My direct order a year or so ago was cancelled with the explanation they were no longer stockists.
The 16mm Assoc now advertises Wellbeck in SMT. Min order 12 items!

"Yes - these appear occasionally, one item at a time."
Actually, there's usually (as now) quite afew - limited size and colour choice though. I believe they're "old stock"

Sir haydn · Post by **Sir haydn** » Tue Mar 01, 2011 9:09 pm

I'v heard whispers that tuxcraft are selling their moulds off. I know for a fact that the church mould split last year

James-Buzz · Post by **James-Buzz** » Wed Mar 02, 2011 10:33 am

Had a prompt email reply from Richard last night regarding an item through the ebay email system so obviously someone is about.

Sir Clothem Cap · Post by **Sir Clothem Cap** » Wed Mar 02, 2011 1:06 pm

I went to the horses mouth

Hi Bryan

Thanks for this I will take a look at the forum and watch. We have just been away on holiday last week with it being school holidays.

Time has been a bit hard over winter with my dad being quiet ill and the harsh weather (we can not cast in the freezing cold, without expensive heaters adding to the final price of the article) to make ends meet we have both (me and Nina) had to take jobs in the week to supplement our income.

But we are certainly still trading and we will ride it out. I will look at why the answer-phone say full though and can only appologise.

Dusty dogs on eBay is my father in law who has been kind enough to help us by selling products on eBay.

We are certainly not selling our moulds as someone suggests in the forum and moulds get ripped all the time so we constantly have to replace them. We do have in fact a new radius 5 via duct in design at the moment but with dad being very ill it's not quiet ready yet.

Many thanks for this. Please feel free to pass this on if you wish.

Many thanks

Chris

Narrow Minded · Post by **Narrow Minded** » Wed Mar 02, 2011 6:34 pm

Nice one CC, a good bit of informative forumism there!

Sir Clothem Cap · Post by **Sir Clothem Cap** » Wed Mar 02, 2011 7:03 pm

It only took an email with a link to the forum to get the answer.

DLRdan · Post by **DLRdan** » Sun Sep 02, 2012 10:32 pm

They stopped attending shows a while back as the cost to travel was too great. I was told they now only make to order.

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Contacting Tuxcraft

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