Re: The Potters Orchid Railway
Posted: Fri Jan 01, 2021 9:59 pm
Loco inspection before leaving the shed.
An international forum for garden railway modellers in all scales and gauges. It is free to join and is funded through voluntary contributions by its members. Many thanks to all those who keep it going.
https://gardenrails.org/forum/
Thankyou. We also send best wishes to you and every one for the future. I will do my best to give some updates and photos. At this moment I am garden railway running exhausted. Yesterday was the first day of getting up after a real sleep, a full 9 hours and doing some work in the Redroom on the tender, also some more plants to grow down over the back block wall to hide it. My silly head is already thinking of what the design would be if one started again and with more room. More room for the humans that is. Every one had a good time, I did not get to take enough photos, many more showed up. The virus is just starting to bubble up again as the state borders were opened and now they are shutting down again. Other wise it barely exists here, however that I know will change again. Anyhow MAM and myself are enjoying the garden railway immensely. 2021, let the wide balls go through to the keeper, duck under the short deliveries, scratch out your mark again and face the next one, play the good ones that are at the stumps.
These are MAM's tippers and she is assembling them, she intends to paint them soon with some weathering etc.
I placed an order almost a month ago and have heard nothing since the order confirmation email...Hydrostatic Dazza wrote: ↑Thu Apr 22, 2021 4:12 am Brandbright. Does anyone know if they are actually still trading? I have read the news page on their site so I know there has been health problems, however the last news mentions "In the meantime we will continue to trade as normal." The shopping page is still open. I place an order, put in a not inconsiderable payment amount, email auto order acknowledgment . Then nothing nothing for three weeks, has the order been dispatched ? are they short of some kits ? It is mentioned that we will be notified if they are short of kits etc, so I send emails, no replies and I have even phoned, no reply, cannot leave a message, just rings out.
If one is not well, that cannot be helped, I appreciate that is life can change or work cannot continue however can some one put a message on the website, set up a message on the contact phone number and or close the shopping page.
I am a wee bit concerned.
Crikey.georgesheppard wrote: ↑Thu Apr 22, 2021 8:16 pmI placed an order almost a month ago and have heard nothing since the order confirmation email...Hydrostatic Dazza wrote: ↑Thu Apr 22, 2021 4:12 am Brandbright. Does anyone know if they are actually still trading? I have read the news page on their site so I know there has been health problems, however the last news mentions "In the meantime we will continue to trade as normal." The shopping page is still open. I place an order, put in a not inconsiderable payment amount, email auto order acknowledgment . Then nothing nothing for three weeks, has the order been dispatched ? are they short of some kits ? It is mentioned that we will be notified if they are short of kits etc, so I send emails, no replies and I have even phoned, no reply, cannot leave a message, just rings out.
If one is not well, that cannot be helped, I appreciate that is life can change or work cannot continue however can some one put a message on the website, set up a message on the contact phone number and or close the shopping page.
I am a wee bit concerned.
Sadly this seems to all too common (in the UK at least) with the smaller cottage industry type suppliers. Having put orders in waited tried to contact, and nothing, I have found perseverance the only solution, but when you want the part, this week it is more like impatience. In most cases they are just very busy, but I agree a response, even just a holding one would be nice.Hydrostatic Dazza wrote: ↑Fri Apr 23, 2021 7:23 amCrikey.georgesheppard wrote: ↑Thu Apr 22, 2021 8:16 pmI placed an order almost a month ago and have heard nothing since the order confirmation email...Hydrostatic Dazza wrote: ↑Thu Apr 22, 2021 4:12 am Brandbright. Does anyone know if they are actually still trading? I have read the news page on their site so I know there has been health problems, however the last news mentions "In the meantime we will continue to trade as normal." The shopping page is still open. I place an order, put in a not inconsiderable payment amount, email auto order acknowledgment . Then nothing nothing for three weeks, has the order been dispatched ? are they short of some kits ? It is mentioned that we will be notified if they are short of kits etc, so I send emails, no replies and I have even phoned, no reply, cannot leave a message, just rings out.
If one is not well, that cannot be helped, I appreciate that is life can change or work cannot continue however can some one put a message on the website, set up a message on the contact phone number and or close the shopping page.
I am a wee bit concerned.
I would have to agree. I am full time self employed for over 20 years and the 20 years before that a part time business, the thing I took on early was communicate with the customers, reply within 24 hours. Have they vanished ? thoughts clients will have will have when there is no response must be appreciated. A simple answering machine at least on the phone line. If the owner is incapacitated a simple message takes some one 5 mins to put on the phone for them. A lot of the garden railway businesses I have dealt with these last 4 years seem as if they thought turning the hobby into a business seemed a good idea, they worked for wages most of their life and then put on the side a micro business, but then the relentlessness of it becomes a chore, impost, even dread in the evenings when they rather watch the tele. Running a small micro business is long hours unless you are switched on and tight on getting things done. After 40 years plus of my trade and I am still learning to deal with the frustrations that I have no control of.Jimmyb wrote: ↑Fri Apr 23, 2021 10:34 amSadly this seems to all too common (in the UK at least) with the smaller cottage industry type suppliers. Having put orders in waited tried to contact, and nothing, I have found perseverance the only solution, but when you want the part, this week it is more like impatience. In most cases they are just very busy, but I agree a response, even just a holding one would be nice.Hydrostatic Dazza wrote: ↑Fri Apr 23, 2021 7:23 amCrikey.georgesheppard wrote: ↑Thu Apr 22, 2021 8:16 pm
I placed an order almost a month ago and have heard nothing since the order confirmation email...
Mike Griff wrote: ↑Sun Aug 22, 2021 9:15 am Hi Dazza,
Just read through the thread, absolutely stunning, the atmosphere around the build and your life view brings on a big smile, thankyou, Mike
Rik, all is good at the POR,we have some friends coming over this weekend for some running, but no progress at all on the railway, time is being devoted to loco build in the Red Room.