Garden Railway Forum

Advice/info please - has anyone ordered (and received) the rail bus set from this company?

I ordered a rail bus set (£120) in August 2016 and have still not received it...

As my emails were not answered, I have telephoned in October, November, December and finally last week and each time I am told "its on its way today/tomorrow" - I have now today just asked for my money back.

Any advice on what to do if i don't get the refund?

Thanks
Roger

There's some help on the Association web site at: http://www.16mm.org.uk/membership/membe ... /policies/.................

I have ordered the guards van in early December through ebay and it was due for delivery on 23rd dec. they have apologised for the delay and say they have posted it today. I have ordered and received their fence set.

I now have the guards van. Any progress on your railbus?

I haven't dealt with them specifically but I ordered their kits from GRS over Christmas and it came no problem. Although I can't help with this specific issue, others have given some good advice.

I have also ordered the rail bus set from them on April 16th 2017 I have telephoned and emailed North Pilton Works and was told it would be posted out to me on the Monday 24th April 2017. Never arrived I even spoke to Mr Coxon he promised I would receive it. Still hasnt arrived I tried today 16th of June no reply from either telephone number given. The price I was given was £128.50 with postage. Does anyone know if this company is still trading. Luckily I paid through PayPal do I give them more time.?
Regards,
Gloria (GWRGirl).

Personally I think 2 months is plenty of time for any trader to deliver the goods. I would instigate the PayPal refund and see if that sharpens his attitude. I did have an incident with a different trader and found the threat of going to a refund brought the goods. Good luck.

I would have thought 2 months also is more then enough time, even less for me though, because most things should be in stock unless it is a complete build, even then i would expect it within 6 weeks. don’t think i would chance losing any money to this company, but i haven’t bought from them directly, only off eBay.

Just seen this on their website, don’t know if it will help anyone or you Roger.

North Pilton Works OPEN DAY – 29th October
We will be having an open day at The Millers Arms pub on Sunday the 29th October in Lincoln (on the High Street), where we will have all our products on display and welcome everyone to come and have a look.

Having run in to some difficulty with a trader a few years ago, I found that a visit to their stand at a well-attended show a year or so later worked wonders in resolving my issue with them...

Asking awkward questions in a public space can have a wonderful effect.....

Hi,
I have just found this thread about a passenger railbus purchased from North Pilton Works not arriving.
I was wondering if Roger and Gloria ever received their refunds or railbus.

I have also ordered and paid for the railbus but have not yet received it. It was ordered in early June 2018 and is now late August, so nearly 3 months has passed.
During the last month I have rang every week and have been told it would be in the post in the next few days. The delays have been due to minor problems. The gentleman I spoke to is very friendly on the phone. I am hoping it will turn up this week due to the bank holiday posting delays.
I have bought items from North Pilton Works on eBay and have received them with no problem.

Update
Good News, the passenger railbus and coach arrived safely on Monday evening. So pleased. Radio control also fitted.