Dream Steam joins the "Roll Of Honour"
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Narrow Minded
- dougrail
- Driver

- Posts: 1535
- Joined: Mon Mar 14, 2011 5:11 pm
- Location: Salopia; on the edge of Arcadia
Hold that Stay, let through the Steamers of Dreams to the List!
At 10pm at night they've responded to me, not even argued over purchasing times or usage times [bought: Oct 10, as part of the Long Termer / 'forum joke', steamed Oct '11]...
At 10pm at night they've responded to me, not even argued over purchasing times or usage times [bought: Oct 10, as part of the Long Termer / 'forum joke', steamed Oct '11]...
That settles it. Enter them into the good book!!20:30
Good Evening Doug,
No problem, can you pop it in a jiffy bag and send it back to us, I will strip it down, rebuilt it then pressure test it before sending it back to you. Faults on these units are very uncommon but it does sometimes happen. There will obviously be no charge for this.
Kind Regards, Paul.
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Narrow Minded
But make sure that when you thank-them-very-much, you also ask "What pressure are they tested to?" which should clarify a few things on this (split) threaddougrail:60411 wrote:Hold that Stay, let through the Steamers of Dreams to the List!
At 10pm at night they've responded to me, not even argued over purchasing times or usage times [bought: Oct 10, as part of the Long Termer / 'forum joke', steamed Oct '11]...
That settles it. Enter them into the good book!!20:30
Good Evening Doug,
No problem, can you pop it in a jiffy bag and send it back to us, I will strip it down, rebuilt it then pressure test it before sending it back to you. Faults on these units are very uncommon but it does sometimes happen. There will obviously be no charge for this.
Kind Regards, Paul.
-
Narrow Minded
Dream Steam score again late in extra time! 
My Mamod suffered the dreaded "wonky wheel" syndrome while running in on blocks - the wheelsets were brand new as part of the re-gauging kit.
I contacted Dream Steam just asking their advice on preferred method of fixing - a replacement set dropped on the doormat not 48hrs later
Now you can't get much better after-sales support than that!
My Mamod suffered the dreaded "wonky wheel" syndrome while running in on blocks - the wheelsets were brand new as part of the re-gauging kit.
I contacted Dream Steam just asking their advice on preferred method of fixing - a replacement set dropped on the doormat not 48hrs later
Now you can't get much better after-sales support than that!
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anythingsdr
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