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Posted: Fri Mar 25, 2011 11:06 am
by Narrow Minded
Yesterday Alan PMed me elsewhere to say they would be posted.
Today I get rudely awoken by the postie to sign for an odd parcel...
Well, what do you know! Maybe Alan has made a change for the good - I'd like to think so, since I do think his range of products
are very good, it's only his level of service which has put me off!
Hopefully we'll hear more of the same
Posted: Fri Mar 25, 2011 1:00 pm
by Keith S
I'd better get my order for nameplates submitted quickly before the plans for this tender of Doug's get sent... who knows what kind of a job that's going to be!
Posted: Fri Mar 25, 2011 1:01 pm
by dougrail
My stuff is platework and such, which can be done easily. Whereas the complaints have been re nameplates, which makes me wonder whether it -is- batching time.
Still - regardless, throughout Alan and I were in touch, at least once a week so communications for me weren't problematic at all.
Posted: Fri Mar 25, 2011 1:21 pm
by Sir Clothem Cap
Have you made him aware of this thread which has until very recently put him in bad light.
I hope we receive better reports of service to allow people the be able to recommend him once more.
Posted: Fri Mar 25, 2011 1:38 pm
by dougrail
SCC - That's an idea. I personally reckon this thread's a bad idea, it kinda boulder-roled into a lynch mob.
Keith - cheeky!
I'm designing the tender to be as made as simply as possible for ease of maintenance, use and such.
Posted: Fri Mar 25, 2011 4:20 pm
by pauly
Its a fact that when comeone gets good service they wont go online to tell others how good it was but if they get bad service the world gonna hear about it.
Posted: Fri Mar 25, 2011 4:31 pm
by dougrail
Well, time to take that and stamp on it -
My name is Douglas and I got great service from Alan Briggs Ltd. I also look forward to future collaborations unhesitantly.
[photos later btw in my thread]
- very true point though Pauly.
Posted: Fri Mar 25, 2011 4:34 pm
by Narrow Minded
pauly:51041 wrote:Its a fact that when comeone gets good service they wont go online to tell others how good it was but if they get bad service the world gonna hear about it.
That's an old cliche - but I really don't think it applies on here.
People "tell it like it is" and there are as many good reports as bad ones (in fact, possibly more good than bad)
It's good that we keep each other informed, and it's human nature to defend / favour friends and aquaintances.
As long as things don't turn into some kind of witch-hunt or get personal, it's a helpful aspect of the Forum
Posted: Fri Mar 25, 2011 9:51 pm
by Mr Lister
I've been waiting a few days shy of 1 year for my order. I might as well as eaten my 20 quid and got more use out of it.
Still........... maybe tomorrow...............
Posted: Fri Mar 25, 2011 10:20 pm
by pauly
Mr Lister:51052 wrote:I've been waiting a few days shy of 1 year for my order. I might as well as eaten my 20 quid and got more use out of it.
Still........... maybe tomorrow...............
Hi, hope you dont mind me asking buy have you joined just to state that you havent recieved your nameplates?
If so this really reinforces my statement about people not caring when they get good service but really caring about bad service.
(no offence to you intended)
Posted: Fri Mar 25, 2011 10:28 pm
by 90733
Not to put you down Pauly, but come, a year is too long, even if it is bathces, he's probs done pleantly by now!
Posted: Fri Mar 25, 2011 10:30 pm
by pauly
90733:51054 wrote:Not to put you down Pauly, but come, a year is too long, even if it is bathces, he's probs done pleantly by now!
hell yeah its a long time, Im not disagreeing Allan should be on the ball!
but it does reinforce what I said before.
come on Allan mate!
Posted: Fri Mar 25, 2011 11:22 pm
by Mr Lister
pauly:51053 wrote:Mr Lister:51052 wrote:I've been waiting a few days shy of 1 year for my order. I might as well as eaten my 20 quid and got more use out of it.
Still........... maybe tomorrow...............
Hi, hope you dont mind me asking buy have you joined just to state that you havent recieved your nameplates?
If so this really reinforces my statement about people not caring when they get good service but really caring about bad service.
(no offence to you intended)
In short, yes. However i have posted positive words about him on the old G scale mad forum after recieving some nice Edrig buffers. Now after numerous emails & letters and no replys about my last order i feel people must be warned!.
Posted: Fri Mar 25, 2011 11:50 pm
by TonyW
I spoke to John at MDC this morning. His investigations in to some different production methods have proved fruitful, and MDC will soon to be able to reduce their delivery times, particularly for works plates and anything else that is even slightly non-standard.
After placing an order, MDC make the plates and send them to the customer with an invoice. Payment can be by cheque or PayPal, and is only ever requested once the customer has the plates in their possession and is entirely happy with them.
Further details can be found on my web site:
http://www.rhoshelyg.me.uk/7.html