Excellent service from IP Engineering

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philipy
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Excellent service from IP Engineering

Post by philipy » Tue Aug 21, 2018 9:48 am

At the beginning of last week I ordered some wheels and axleboxes from IP Engineering, which arrived last Wednesday - good service, I thought.

On Saturday I went to fit them and realised that one wheel on one axle was out of true, with a distinct wobble. I dropped IP an email from their website on Saturday, explaining it and asking for one replacement axle and wheels. This morning a pair of axles and wheels arrived in the post!
No quibbles no arguing and very fast. Can't ask any more than that, that's what customer service should be.

So, a big thank you to IP Engineering.
Philip

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IanC
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Re: Excellent service from IP Engineering

Post by IanC » Tue Aug 21, 2018 10:26 am

I lost a bearing once. My own fault. Replaced without issue. I've ordered online in the past and always had great service from them.
Ian

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FWLR
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Re: Excellent service from IP Engineering

Post by FWLR » Tue Aug 21, 2018 12:53 pm

Always get excellent service from them, although I donโ€™t get that much from them, they do have some nice kits.

Big Jim
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Re: Excellent service from IP Engineering

Post by Big Jim » Wed Aug 22, 2018 8:01 pm

I have to say that Ivan was very good when I had some parts missing from a kit. He has always been pleasant and helpful in all my dealings with him.
If at first you don't succeed, use a bigger hammer!

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