Garden Railway Forum

Are these people still in business?
I sent them an order 2 weeks ago and have heard nothing - not even an acknowledgment.
I know they received my order because they have taken my payment.
They are not answering the phone and I have sent them an e-mail but no-one is answering.
What's going on?

At last!

IP Engineering finally answered phone and I asked why they had not done so for more than an hour and was told that he was out. There is apparently no-one else in the office.

IP told me that they do not contact their customers to acknowledge orders or advise of dispatch because of "security reasons".

I was told that my order had been dispatched 7 days ago. It would have been nice to know!

I asked why he did not use PayPal which is secure and he said it would add 20% to his prices!

He offered me a refund and I was pleased to accept it.

Paypal does not add 20% directly, I think it's about 3.5%, however, with Paypal protection, some people do rip the mickey and end up getting items and refunds, so as a business or an eBay seller, you are in for some hard times. Such a shame as it worked fairly well for a while. I can understand a business both taking and not taking it as it will increase sales as it's so simple. Just my humble opinion anyway

That's just what it's like dealing with IP engineering. I've never tried to call them on the telephone, but when I place an order, it always turns up pretty soon afterward. I placed an order with Brandbright and IP on the same day in January. Received two or three e-mails from Brandbright- your order has been recieved; payment cleared; order dispatched, you know the usual. Didn't hear anything at all from I.P. - but both orders arrived on the same day. At different places. I.P. arrived at my house, Brandbright at someone else's. Luckily I live in a relatively small town and the person who lived there knew me.

I never worry about my I.P. orders. As far as I know the whole concern is one guy. He is probably busy and is probably "out" a lot of the time when you try to ring him. I'm like that too. I don't spend my life goggling at a mobile device. If you ring me and I don't answer, it's because I'm not in my house. That's where my phone is.

It would be different if the goods never showed up, but you may take my word- I've placed lots of orders with IP, and they've always arrived without delay and they've always been correct.

Ivan is a top bloke to deal with, but not the easiest to get hold of at times.

Generally if you have an issue it's best to email Ivan. I've only ever had to email him once (needed some spare white metal handles); just posted a bag full for free. Can't complain...